Frequently Asked Questions

Browse our website, select your preferred product and customisation options, then complete your order online.

Customisation takes approximately 1 week. We recommend placing your order at least 2 weeks in advance to allow for any unexpected delays.

Absolutely! Our customised products are perfect for birthdays, celebrations, corporate gifts, and special occasions.

This depends on the product. Please contact us before sending your own item.

Please contact us as soon as possible. Once production has started, no changes can be made.

Yes, we ship worldwide. Shipping time and cost vary depending on the destination. Tracking information will be provided once your order has been shipped.

International orders may be subject to customs duties or taxes, which are borne by the receiver.

Yes! We offer bulk orders for events, teams, corporate gifts, brand activations, and more.

Due to the customised nature of our products, all sales are final. Once an order is confirmed and production has begun, we are unable to offer refunds.